Coinbase Product Owner: Account limits have been reduced by 80%, fraud model improved by about 20%

Dor, head of product at Coinbase, said in a post on the X platform that a fraud case was dealt with this week. After choosing to suspend the transaction and requesting more information from the user about the transaction, the account owner decided to reject the transaction and restrict the account due to the inability to contact the account owner. In order to prevent account theft, the purpose is to protect the user from unauthorized account access and withdrawal, but resulting in a frustrating experience for a legitimate user (the user must go through the account recovery process). Coinbase is balancing this situation and has now reduced account restrictions by more than 80%, improved the fraud model optimization by about 20% in the past few weeks, and also upgraded the infrastructure to continuously retrain multiple models. Coinbase CEO Brain Armstrong responded by saying that finding the right balance is essential for the platform to both reduce account limits and keep customers safe.