Dor, head of product at Coinbase, said in a post on the X platform that a fraud case was dealt with on Friday. After choosing to suspend the transaction and requesting more information from the user about the transaction, the account owner decided to reject the transaction and restrict the account due to the inability to contact the account owner. The purpose is to protect the user from unauthorized account access and withdrawal, but it caused a frustrating experience for a legitimate user (the user must go through the account recovery process).
Coinbase is balancing this situation, having reduced account limits by more than 80%, improved fraud model optimization by about 20% in the past few weeks, and upgraded its infrastructure to continuously retrain multiple models. Coinbase CEO Brain Armstrong responded that finding the right balance is critical to reducing account limits while also keeping customers safe.
Coinbase Product Owner: Account limits have been reduced by 80%, fraud model improved by about 20%
2025-06-29 03:42:33
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